Customer Guide: Ordering, Delivery, and Quality Policies
Flowers
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https://www.icecore.ai
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Ordering Flowers You can place an order through any of the following methods:
In-Store: Visit us during business hours at [Shop Address].
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Online: Our full catalog is available 24/7 at [Shop Website].
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By Phone: Call us at [Shop Phone Number] during business hours.
Lead Times:
Standard Bouquets: Same-day delivery or pick-up is often available for orders placed before 1:00 PM. Please call to confirm.
Custom Arrangements: Please allow at least 24-48 hours for custom designs to ensure we can source the perfect blooms for your vision.
Events & Weddings: We recommend booking a consultation at least 3-6 months in advance. A non-refundable deposit is required to secure your date.
Order Changes & Cancellations:
To change or cancel an order, please contact us at least 24 hours prior to the scheduled delivery or pick-up date.
For major events and weddings, cancellation policies are detailed in your specific event contract.
Orders that are already prepared or out for delivery cannot be cancelled.
Flower Availability & Substitution Policy Flowers are a natural, seasonal product. While we always strive to match your order to the product images on our swebsite, market availability can vary.
Our Promise: We are committed to creating a beautiful arrangement for you.
Substitution Rule: In the event a specific flower or color is unavailable, our expert florists will substitute it with a bloom of equal or greater value. We will always maintain the overall aesthetic, style, and color palette of the arrangement you have chosen.
Specific Requests: If a particular flower is essential to your order (e.g., for an anniversary or special meaning), please mention this when ordering. We will confirm its availability or suggest suitable alternatives.
Delivery Services We offer local delivery to ensure your flowers arrive fresh and beautiful.
Delivery Area: We deliver within [List of Cities/Neighborhoods or Mileage Radius].
Delivery Fees: Fees are calculated based on the delivery zip code and will be displayed at checkout.
Delivery Times: Standard delivery is guaranteed by 5:00 PM for businesses and 7:00 PM for residences. While we cannot guarantee a specific time, we will do our best to accommodate requests.
If the Recipient is Not Home:
We will leave the arrangement in a safe, weather-protected location (e.g., a covered porch).
We will contact the recipient and/or sender to let them know where the flowers have been left.
If no safe location is available, or if the temperature is extreme, we will bring the arrangement back to the shop. A re-delivery fee may apply.
Hospital/Business Deliveries: Please provide the full address, company/hospital name, and room/floor number. Please note that many hospitals only allow deliveries to the front desk.
In-Store Pick-Up You will receive a notification via email or text when your order is ready for pick-up.
Please pick up your order during our regular business hours.
For safe transport, we recommend placing the arrangement on the floor of your vehicle's passenger side, not on the seat.
Quality Guarantee & Return Policys We stand by the freshness and quality of our flowers. We guarantee our arrangements will last at least 3-5 days if our care instructions are followed.
Reporting an Issue: If you are not completely satisfied with your arrangement, please contact us within 48 hours of receiving it.
Photo Requirement: To help us assess the issue, please email a photo of the arrangement to [Shop Email Address].
Our Resolution: Based on the situation, we will offer one of the following:
A replacement arrangement.
Store credit for a future purchase.
Note: Refunds are not typically issued. Our priority is to resolve the issue with beautiful, fresh flowers.
Flower Care InstructionsQWS To get the most life out of your flowers, please follow these simple steps, which are also included on a care card with your delivery:
Check the water level daily and add fresh, cool water as needed.gfdsd fwew Здравствуйте! ы
For bouquets, re-cut the stems at an angle and change the water every 2 days.
Keep flowers away from direct sunlight, heat sources, and ripening fruit.
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