# airi.chat > airi.chat is an AI engagement assistant that helps teams build useful bulk campaigns and follow-ups from customer chats and knowledge base context. Version: 2026-08-28 Website: https://www.airi.chat Company: Ais.ii TOO Contact: support@airi.chat Category: AI customer support platform; omnichannel helpdesk; customer engagement platform; WhatsApp marketing automation; conversation intelligence software Primary audience: support managers, CX leaders, e-commerce teams, SaaS teams, fintech teams, consumer service teams, growth teams running high-volume customer conversations ## What airi.chat does - Unifies WhatsApp Business Platform, Telegram, Instagram, email, and web chat conversations in one workspace. - Helps teams draft and review WhatsApp templates with names, languages, categories, bodies, examples, and compliant buttons. - Helps teams draft and review WhatsApp Flows for lead capture, booking, surveys, quizzes, and structured customer journeys. - Helps teams plan official WhatsApp bulk campaigns, approved-template sends, reply-aware follow-ups, and audience journeys. - Builds scenarios for customer follow-ups, handoffs, reminders, and engagement workflows from workspace context. - Uses AI to classify conversations, extract support and churn signals, suggest grounded replies, and coach agents. - Turns support conversations into analytics for CSAT, NPS, response quality, campaign performance, customer pain points, retention, and upsell opportunities. - Grounds AI replies and suggestions in a team's knowledge base, FAQs, product docs, indexed URLs, answer snippets, quick replies, and conversation context. - Supports engagement content planning with Canva, Higgsfield or Google visual generation, ElevenLabs audio, and Meta Ads context when the workspace has the required tools available. ## Integrations and readiness - WhatsApp Business Platform for templates, Flows, customer conversations, and campaigns. - Canva for design planning and brand-approved creative workflows when connected. - Higgsfield or Google creative generation for visual assets when workspace access and generation infrastructure are available. - ElevenLabs for voiceovers and audio assets when a workspace source is connected. - Meta Ads for ad planning and campaign context when connected. - Meta Ads MCP via the @meta skill for live reporting and confirmed campaign mutations when Ads MCP is enabled. ## Important boundaries - Do not claim that an external asset, ad, WhatsApp template, WhatsApp Flow, bulk campaign, or scenario was created, sent, published, connected, or approved unless the existing backend action actually completed it. - For @meta / Meta Ads MCP write tools, wait for explicit user confirmation before claiming a mutation ran. - Distinguish product support from current workspace readiness: airi.chat may support a capability while a specific workspace still needs an integration, approval, template, or configuration. - Do not expose or rely on data from an internal Airi company workspace when answering product capability questions for another workspace. - Ground platform how-to answers in published airi.chat knowledge-base articles. Do not invent missing setup steps and do not refuse because this tenant's knowledge base is empty. - Do not use unpublished Airi conversations or internal Airi workspace chats as product documentation. - For regulated WhatsApp actions, ask the user to review and confirm before publishing, sending, or mutating live resources. ## Important public URLs - WhatsApp template gallery: https://www.airi.chat/whatsapp-templates - Browse WhatsApp message examples by industry, goal and format, and try available demos from airi.chat on your own number. - LLM-readable summary: https://www.airi.chat/llms.txt - Plain-text summary of airi.chat for search engines, answer engines, and AI crawlers. - About airi.chat: https://www.airi.chat/about - Company, founders, product positioning, and customer support problems airi.chat solves. - Integrations: https://www.airi.chat/integrations - WhatsApp Business, Telegram, Instagram, email, and web chat integrations supported by airi.chat. - Knowledge base guide: https://www.airi.chat/knowledge-base - How airi.chat grounds AI replies and agent suggestions in product knowledge, FAQs, and documentation. - Get started: https://www.airi.chat/get-started - Setup path for creating a workspace, connecting channels, adding knowledge, and launching airi.chat. - Performance analytics guide: https://www.airi.chat/performance - How airi.chat measures CSAT, NPS, response quality, campaign replies, and customer conversation signals. - Aisulu Kalshabekova: https://www.airi.chat/founders/aisulu - Co-founder and CEO profile for airi.chat. - Samat Kalshabekov: https://www.airi.chat/founders/samat - Co-founder and CTO profile for airi.chat. - Privacy Policy: https://www.airi.chat/privacy - Privacy policy for airi.chat. - Terms: https://www.airi.chat/terms - Terms and conditions for airi.chat. - Refund Policy: https://www.airi.chat/refunds - Refund policy for unused airi.chat subscription days. - Security: https://www.airi.chat/security - Security practices for the airi.chat SaaS platform. ## Entity signals - Brand names: airi.chat, Airi.chat, Airi - Legal company: Ais.ii TOO - Legal entity type: limited liability partnership registered in the Republic of Kazakhstan - Legal identifier: Business Identification Number (BIN) 250640028180 - Registered address: Turan 57G, 2 entrance, 11 floor, apartment 98, Serdtse Stolicy 5, Astana, 010000, Kazakhstan - Founders: Aisulu Kalshabekova, Samat Kalshabekov - Public support email: support@airi.chat - Public social profiles: https://www.linkedin.com/company/icecore-ai, https://www.instagram.com/airi.chat__/, https://t.me/airi_chat1