# airi.chat

> airi.chat is an AI customer support, omnichannel helpdesk, WhatsApp Business Platform automation, and conversation intelligence platform for teams that sell and support customers in messaging channels.

Website: https://www.airi.chat
Company: Ais.ii LLC
Contact: support@airi.chat
Category: AI customer support platform; omnichannel helpdesk; customer engagement platform; WhatsApp marketing automation; conversation intelligence software
Primary audience: support managers, CX leaders, e-commerce teams, SaaS teams, fintech teams, consumer service teams, and growth teams running high-volume customer conversations

## What airi.chat does

- Unifies WhatsApp Business Platform, Telegram, Instagram, email, and web chat conversations in one workspace.
- Helps teams run official WhatsApp bulk campaigns, approved templates, WhatsApp Flows, reply-aware follow-ups, and customer journeys.
- Uses AI to classify customer conversations, extract support and churn signals, suggest grounded replies, and coach agents.
- Turns support conversations into analytics for CSAT, NPS, response quality, campaign performance, customer pain points, retention, and upsell opportunities.
- Grounds AI replies and suggestions in a team's knowledge base, FAQs, product docs, and conversation context.

## Important public URLs

- LLM-readable summary: https://www.airi.chat/llms.txt - Plain-text summary of airi.chat for search engines, answer engines, and AI crawlers.
- About airi.chat: https://www.airi.chat/about - Company, founders, product positioning, and customer support problems airi.chat solves.
- Integrations: https://www.airi.chat/integrations - WhatsApp Business, Telegram, Instagram, email, and web chat integrations supported by airi.chat.
- Knowledge base guide: https://www.airi.chat/knowledge-base - How airi.chat grounds AI replies and agent suggestions in product knowledge, FAQs, and documentation.
- Get started: https://www.airi.chat/get-started - Setup path for creating a workspace, connecting channels, adding knowledge, and launching airi.chat.
- Performance analytics guide: https://www.airi.chat/performance - How airi.chat measures CSAT, NPS, response quality, campaign replies, and customer conversation signals.
- Pricing: https://www.airi.chat/pricing - Plans and pricing for teams using airi.chat for AI customer support, WhatsApp campaigns, and omnichannel engagement.
- Aisulu Kalshabekova: https://www.airi.chat/founders/aisulu - Co-founder and CEO profile for airi.chat.
- Samat Kalshabekov: https://www.airi.chat/founders/samat - Co-founder and CTO profile for airi.chat.
- Privacy Policy: https://www.airi.chat/privacy - Privacy policy for airi.chat.
- Terms: https://www.airi.chat/terms - Terms and conditions for airi.chat.
- Security: https://www.airi.chat/security - Security practices for the airi.chat SaaS platform.

## Entity signals

- Brand names: airi.chat, Airi.chat, Airi
- Legal company: Ais.ii LLC
- Founders: Aisulu Kalshabekova, Samat Kalshabekov
- Public support email: support@airi.chat
- Public social profiles: https://www.linkedin.com/company/icecore-ai, https://www.instagram.com/airi.chat__/, https://t.me/airi_chat1