WhatsApp Templates and Flows

Status: Draft

Draft guide for approved WhatsApp templates, Flows, and upcoming catalogue support.

Purpose

Explain how approved WhatsApp message assets support structured campaign and data-collection workflows.

Overview

Draft text will explain when templates and Flows matter for customer engagement.

Keep catalogue support framed as upcoming unless the product status changes.

Message assets

Draft text will distinguish templates, Flows, and catalogue-related workflows at a high level.

How Airi fits

Draft text will explain how Airi uses approved assets inside campaign and scenario workflows.