Creating an AI agent on WhatsApp via Airi.chat: From Registration to Smart Support

Published Apr 30, 2026Apr 30, 2026

3 min read

Knowledge BaseKB

Creating an AI agent on WhatsApp via Airi.chat: From Registration to Smart Support

Launching a smart AI agent for WhatsApp capable of automatically handling up to 80% of routine questions consists of three key stages: proper company registration, official messenger integration, and populating the knowledge base.

Below is a step-by-step setup guide.

Stage 1: Registration and Company Profile Setup

Creating an account is not just a formality; it is the foundational step for your AI agent's operation.

Account Creation: Go to the Airi.chat platform. You can quickly register by using your Google account and linking your work email.

Company Description (Critically Important): After entering your company name, the system will ask you to describe in as much detail as possible what your business does and the services you provide. This specific text will become the primary foundation the AI relies on when providing detailed consultations to your clients.

Analytics Focus: Select or specify the metrics the system should focus on when analyzing dialogues—for example, increasing customer retention or sales growth.

Stage 2: Integration with WhatsApp Business API

Since Airi.chat is an official Meta technical provider, the connection process is legal, secure, and very fast.

Start the Process: In the platform's interface, select the "WhatsApp for Business" channel and click "Start".

Authorization: Log in through your personal Facebook profile that is linked to your work business account.

Data Entry: Enter your phone number and select your country (the system will automatically pull the country code, e.g., KZ for Kazakhstan). Double-check that all entered data is correct.

QR Code Scanning: Open the WhatsApp Business mobile app on your phone and scan the provided QR code.

Time Zone Setup: Wait about 45 seconds for a new settings tab to open, then select your time zone.

Testing: Send a test message (e.g., "hello") to your work number. It should instantly appear in the Airi.chat platform. At this point, the AI Coach is also automatically connected to your dialogues; it will offer your operators ready-made reply suggestions based on your scripts.

Stage 3: Creating and Populating the Knowledge Base

For your AI agent to answer accurately and avoid "hallucinations," it needs to be trained on your materials using an advanced RAG (Retrieval-Augmented Generation) approach.

Accessing the Editor: In the platform's left panel, click on the "Knowledge Base" section and select "Create article".

Content Formatting: You will be presented with a clean, blank canvas, similar to the Notion interface. You can format the text (bold, italics, headings, alignment), add numbering, and insert images, tables, or links to external sources.

Access Settings: After writing your article, choose one of two publication options:

Hidden: The article remains an internal knowledge base strictly for training the AI and for use by your employees.

Public: The article becomes publicly accessible. You will receive a link that you can share with clients online.

How It Works in WhatsApp: When a client asks a question in the messenger (for example, about your services or integrations), the AI agent refers to the Knowledge Base. Within 30 seconds, the bot generates a detailed, structured response and, if necessary, attaches a clickable link to a public article.

By completing these three stages, you will have a fully functional AI agent on WhatsApp, ready to consult your clients 24/7!

Was this helpful?